Frequently Asked Questions
To initiate a return, we must be notified within three (3) days after you receive your order and returned items must be received in the same condition in which they were sent. This includes consignment purchases. Cleaning of edged weapons, disassembly, and any damage incurred during disassembly, or removal of accoutrements may void your return privilege. Books can only be returned in cases of damage or misprint. Credit card purchases will be refunded via a credit to the same card after we receive the item in the condition in which it was sent to you. Check purchases will be refunded via check after the funds clear our account and the item is received in the condition in which it was sent to you. Refunds do not include original or return postage; this is the sole responsibility of the buyer. We will process your refund within two business days of receiving the item.
After contacting us within three days of receiving the item you wish to return, ship the item to Johnson Reference Books, 403 Chatham Square Office Park, Fredericksburg, VA 22405. We will accept items from USPS, UPS, and FedEx. All returns must be sent with a tracking number. Please email the tracking number to us at email@example.com within 2 days of shipping.
During the checkout process, you will choose your shipping method. We offer domestic shipping via the United States Postal Service, United Parcel Service, and Federal Express. The shipping charges will vary depending on package dimensions, weight, destination, and shipping speed. Shipping costs will be calculated during the checkout process. Packages are shipped with a declared value and signature confirmation. Please contact us at firstname.lastname@example.org if you wish to make alternate arrangements. We do not accept liability for packages sent without signature confirmation.
We do ship to our international customers. While our usual preference for international shipments is the United States Postal Service (USPS) Priority, they have suspended shipments to several countries. A list of these countries can be found at https://www.usps.com/international/preparing-international-shipments.htm . Due to these restrictions, UPS and FedEx are our current shipping options. Shipping charges will vary depending on package weight, dimensions, destination, and shipping speed. After placing your order, please contact us at email@example.com to advise JRB&M how the package is to be shipped, declared Customs value and, if applicable, amount of insurance ($250 minimum for edged weapons). The Customs value declaration and insured value must be the same, and the customer is responsible in case of loss or damage for any uninsured amount.
We offer layaway only on daggers, bayonets, and swords, with the following conditions:
- No more than three items may be placed on layaway by a customer at one time.
- The minimum amount per item is $700.
- A 1/3 down payment including shipping and handling charges is required before any items are removed from inventory.
- An additional 1/3 payment is due 30 days after the initial payment, and the remaining balance is due within 60 days of the initial payment.
- We will charge a 15% restocking fee and return the item(s) to inventory if the payment schedule is not met. We will return the balance of your payments (minus the restocking fee) via a check.
To request a layaway arrangement, please contact us at firstname.lastname@example.org or 540-373-9150.
All merchandise is subject to prior sale, and all prices are subject to change without notice.
For sales within the U.S., we accept Visa, Mastercard, and American Express, personal checks, and wire transfer. The minimum credit card charge is $10.00. The service charge for returned checks is $50.00 or the maximum allowed by law, whichever is greater.
Customers outside the U.S. may pay via Visa, MasterCard, American Express, or wire transfer.
If you wish to pay using PayPal, we charge a 5% convenience fee. Please email (email@example.com) or call (540-373-9150) our office to make PayPal arrangements.
We are always looking to purchase either single items or complete collections. Please email or snail mail us a thorough description of your items with prices and include pictures if possible. Be sure to let us know the best way to contact you. Keep in mind that we cannot pay retail value for items. If we are interested in purchasing your collection or item, we will contact you regarding next steps.
If you wish to purchase your selections in person, please contact us at 540-373-9150 to schedule an appointment.
To the best of our knowledge, all edged weapons offered are original in all respects unless stated otherwise. If a dagger or sword makes our list which has a recovered leather scabbard or any replaced part(s), it will be noted in both the description and the price.
We do stock and sell select post-war items. These are marked clearly on our website as post-war pieces.